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The Captain
Posts: 14
Registered: ‎10-20-2016
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Yikes, thats awful, your right could have been worse.  I'm sorry to see yours got so damaged. 

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The Oracle
Posts: 639
Registered: ‎06-06-2012
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

I got one like that but it was from evilbay seller if The Holy Grail and was in bubble evenlope. Got my money back and they don't ship in boxes lol
The Captain
Posts: 14
Registered: ‎07-07-2014
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

[ Edited ]

i was quite suprised since they shipped it in a box (shipping box didn't seem to be damaged), so it must have been damaged before it was shipped?

 

Thanks for the suggestions, I'll reach out to bestbuy and see what they can do

Community Manager
Posts: 1,262
Registered: ‎06-20-2016
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...


momotastical wrote:

Consider yourself lucky, mine came bent with a damaged corner.  I don't even know what to do, whether to return it or keep it since its sold out at all local stores now Smiley Sad

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I'm sorry to learn about the damage to your steelbook.

 

You should definitely get in touch with customer service regarding the damage to your order. If you have not already, and you prefer that they reach out to you instead of calling them yourself, feel free to send me a private message with your order info and the email you use for your Best Buy account. I can forward that along so someone from customer service can get in touch with you.

 

 

 

BBYTerence

Community Coordinator

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The Captain
Posts: 14
Registered: ‎07-07-2014
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Thanks @BBYTerence I had contacted customer service over the weekend.