06-05-2017 04:49 PM
I purchased a drone bundle from you guys last week that included a separate battery that came in a separate box. This battery is DOA and will not hold a charge. I therefore tried to exchange it and was told that because I purchased it as part of a bundle that it is not elligible to be returned because once drone boxes are open they cannot be returned. This is insanity.
It clearly states on your website that drone accessories (ie. a battery, as listed under accessories in your website) are returnable open up to 30 days from purchase. It also states that "If you purchased an item as part of a bundle package, you may return that item separately."
So a drone accessory, check. In a bundle so supposed to be able to return separetly, check. Horrible customer service as per usual, check. Why even have policies if you are never ready to honor them?
06-06-2017 06:08 AM
06-06-2017 09:06 AM
I agree with @Juice0904 you may have to show the employee the policy. It's possible they were just unaware, with the large amount of different policies Best Buy has they could have just forgot or missread their policy