07-14-2017 11:59 AM - edited 07-14-2017 12:03 PM
There is a delay. As soon as Best Buy Canada is provided with the Beta codes, the gaming team at Best Buy Canada will work hard to send these codes out to customers. I cannot promise a specific time frame as to when customers will receive their Beta codes though. Beta codes will be sent out before the Beta starts. All pre-orders will receive a Beta code. They will be sent via email. Thanks!
08-08-2017 09:33 AM
There's no way for me to know exactly what you were sent, but please give customer service a call so they can access what you were sent, and they can help you out.